Return and exchange policy
I WANT TO MAKE AN EXCHANGE
FREE OF CHARGE: Because we know that buying online is great but finding the right size is a headache. Yes, we are in your place every day.
DEADLINE: From the moment you receive your G-LEM garment, you have 14 calendar days to make any change. In the event that the product is defective, please write to info@g-lem.com and we will process the exchange urgently.
IMPORTANT: The garment must be inside the box, and in its case, with the gift and the label that we have included. Everything must be in the same condition and without obvious signs of use.
STEPS TO FOLLOW?
Very easy :) Follow the steps that we indicate in the following link:
https://returns.byrever.com/glem
I WANT TO MAKE A RETURN
COST: It's up to you, you have two options:
SPAIN/ PORTUGAL:
-Pick up at your address: 7€.
-Delivery at your point of convenience: 4€.
INTERNATIONAL:
-Pick up at your address: 15€.
-Delivery at your point of convenience: 10€.
DEADLINE: From the moment you receive your G-LEM garment, you have 14 calendar days to return it. Please note that we must receive the order back within these 14 days.
IMPORTANT: The garment must be inside the box, and if applicable, with the gift and the label that we have included. Everything must be in the same condition and without obvious signs of use.
NEXT STEPS?
Very easy :) Follow the steps in the following link:
https://returns.byrever.com/glem
WHEN WILL I BE ABLE TO SEE THE REFUND IN MY ACCOUNT?
Once we receive the package and verify that the product is in perfect condition**, we will approve the return and send you an email informing you of the refund.
You will receive the amount in the same way you made your purchase in the bank account associated with the card you paid with. And remember! The term in which it becomes effective will depend on your bank.
** G-LEM reserves the right to refuse returns communicated or sent after the deadline, or garments that are not in the same condition in which they were sent. In this case, the garments will be sent back to the addressee freight collect and no refund will be made.