Deliveries within 3-4 days

RETURN AND EXCHANGE POLICY

I WANT TO MAKE AN EXCHANGE

IMPORTANTE:

Esta opción es válida únicamente para cambios de una misma prenda por motivos de talla, en cualquier otro caso deberás devolver el producto y hacer una nueva compra. ¡Ojo! Por razones de higiene y protección de la salud no se permite el cambio de los pañuelos para el pelo y las mascarillas. Asimismo, no se admitirá el cambio de cualquier prenda que a su vez sea cambio de otra anterior.

Desde que recibes tu prenda G·LEM, dispones de 14 días hábiles para efectuar cualquier cambio y el precio depende del destino:

- España Península: 4,95€
- España Islas Baleares: 5,95€
- España Islas Canarias + Ceuta y Melilla: 8,95€
- Portugal: 6,95€
- Francia: 10,95€
- Bélgica, Italia, Países Bajos, Reino Unido: 13,95€
- Luxemburgo: 15,95€
- Ciudad del Vaticano, San Marino, Suiza: 16,95€

The garment must be attached to its original labeling inside the box and, if applicable, with the gift we have included. Everything must be returned to us in the same condition it was recieved, and with no obvious signs of use.

NEXT STEPS:

Download the return form here and fill out the requested information.

Send us an email to devoluciones@g-lem.com with the completed form attached.

Prepare your package with a printed copy of the completed form inside. We will ship you a new item via our return service, in which a courier will deliver the new product** and collect the product you wish to exchange.

**If you do not provide the courier with the item you wish to exchange, the courier will not be able to provide you with the new item.

I WANT TO MAKE A RETURN

IMPORTANTE:

From the time you received your G·LEM garment, you have 14 business days to make a return and the price depends on the destination:

- Spain Peninsula: 4.95€
- Spain Balearic Islands: 5.95€
- Spain Canary Islands + Ceuta and Melilla: 8.95€
- Portugal: 6.95€
- France: 10.95€
- Belgium, Italy, Netherlands, United Kingdom: 13.95€
- Luxemburgo: 15,95€
- Ciudad del Vaticano, San Marino, Suiza: 16,95€

The garment must be attached to its original labeling inside the box and, if applicable, with the gift we have included. Everything must be returned to us in the same condition it was recieved, and with no obvious signs of use.

For hygiene and health protection purposes, we do not accept the return of hair scarves or masks.

NEXT STEPS:

Download the return form here and fill out the requested information.

- Send us an email at devoluciones@g-lem.com with the completed form attached.

- Prepare your package with a printed copy of the completed form inside. A courier from a return service will come to pick up the item you wish to return.

WHEN WILL THE REFUND BE PROCESSED

Once we receive your package and confirm that the product is in its original condition**, we will approve the return and send you an email confirming you have been refunded. To fully process your return, it takes approximately 14 business days from the date we received your returned item.

You will recieve your refund via the same form with which you made your purchase, and in the same bank account associated with the aformentioned payment form.

Remember: the time it takes from when we refund your purchase to when the money arrives in your account depends on your bank.

**G·LEM reserves the right to refuse returns requested or sent after the 14-day time period, or with items that are not in the same condition in which they were sent. If that is the case, we will send the garments back to you and reimburse you for any shipping charges.

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